Service

If you have any questions, please contact us at the following locations:

Complaints, service, questions, or repairs:
service@bestron.com
+31 (0) 73 623 11 21

(Webshop) orders, costs, or stock:
sales@bestron.com
+31 (0) 73 621 63 35

Invoices or finances:
finance@bestron.com

Ordering parts:
parts@bestron.com
+31 (0) 73 623 11 21

Guarantee

Bestron has a 5-year warranty policy. Read more about this on our warranty page.

Is the manual missing?

You can download all recent manuals from the product pages on this website. If your device is older and therefore not listed on our website, please contact us at service@bestron.com

Problem solving

If you have a possible defect with your device, we recommend that you first read the troubleshooting page. It is possible that you can solve the problem yourself with the tips described there. If not, you can of course follow the steps below.

Here are the instructions for Amazon customers:

If any defect or malfunction occurs within 2 years of purchase, please contact Amazon Customer Service.

Did you buy your device less than 2 years ago?

In the unlikely event of a defective Bestron unit, please contact your dealer within 2 years of purchase for a warranty replacement unless otherwise stated on your proof of purchase.

Did you buy your device more than 2 years ago?

If your Bestron device is between 2 and 5 years old, please return your purchase to Bestron customer service. Always contact us first for the correct instructions for packing and shipping your package:

When contacting Bestron's service department directly, please note the following:
- Never send anything (unsolicited) by post. The package may be refused and you will have to bear the cost.
- Please contact us first to verify your warranty claim and receive instructions on how to pack and ship the device. The shipping costs to Bestron are at your own expense.
- Any warranty claim must be accompanied by a copy of the proof of purchase and your address.

Download here the return form and add it to the shipment.

BESTRON NEDERLAND BV

Service Department
Moeskampweg 20
5222 AW 's-Hertogenbosch
service@bestron.com
+31(0)73 623 11 21